Acanto Hotel Playa del Carmen, Trademark Collection by Wyndham
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excellent location, on quiet street with no through traffic but hotel is only 1 minute walk to 5th Avenue shops, restaurants, bars, entertainment, etc. Even though the location is very close to the 5th Avenue noise, we could not hear any of that within the hotel. 10 minute walk to closest sandy beach with lots of space, music, beach clubs/bars, eateries on the beach, and a 30 minute walk to another huge beach. The property photos online accurately depict the hotel today, it has an updated Spanish Hacienda look, with beautiful rooms overlooking a courtyard with pool, most rooms with balconies. A nice continental breakfast was served each morning (pastries , fruit, cereal, bread/toast, energy bars, coffee, cold boiled eggs, yogurt). All of the staff were very friendly and helpful and quick to assist. I would definitely consider staying here again. The courtyard with plants, palm trees, and lighting is wonderful, with padded loungers and chairs provided . The hotel had security at the front door in the evening . everything was very clean. Even sunscreen is provided if you left yours at home.
Shawn
กุมภาพันธ์ 2566
The whole experience was wonderful. From the interaction with the front desk before I arrived to the minute I left. Liliana and Karla at the front desk were incredible and extremely helpful. They suggested transportation, restaurants and places to visit. Miguel was amazing. He made breakfast every morning and also took care of security. Our room was ready for an early check in which was a gift. We had a little issue with the AC and Karla moved us to another room right away. The location is simply great. A few steps from 5th Ave yet we could barely hear any noise. We were a few blocks from the beach and close to everything we wanted and needed. I highly recommend this hotel. It was charming, clean, the rooms were spacious, and the staff was simply wonderful!
Simone
สิงหาคม 2566
The hotel is charming and the location is excellent. Our two bedroom/two bath suite was very spacious. The breakfast was adequate but ended too early at 9:30 am.
Svetlana
มกราคม 2567
The location is amazing right off 5th a block from the mall. The restuarants and things to do are unstoppable. The hotel is very quaint and quiet. It is very clean and the staff was super helpful and nice. The pool is shaded most of the day so not alot of sun. There is a rooftop with amazing fews but it gets hot up there. The beach places are nice but very pricey for what you get. The were 1,000 to 1,500 paseos per person. The beach on the side of the Wyndam was our favorite. Bring a beach blanket and or chairs and an umbrella and you will be set.
Suzette
กุมภาพันธ์ 2566
Loved the friendly staff and location. The property is right next to 5th Ave but most nights you can only hear the sax or piano music coming from the restaurant on the other side of the hotel. It's peaceful and beautiful. We mentioned when booking that we were celebrating our 40th birthdays and they decorated the bedroom and a bottle of wine. It was so kind and a special touch. We arranged to have COVID tests done in our room and the process was efficient and easy. Would definitely stay again.
Candaceelliott
กุมภาพันธ์ 2565
The location is exceptional…right off 5th Avenue…near all the action. Staff was very, very good….especially Lili, Miquel and Marianna
Kathleen
กุมภาพันธ์ 2567
Helpful staff even before checking in and during entire stay. Spacious suite , excellent location (just off 5th avenue filled with shops & restaurants) but quiet… perfect for making playa del carmen as a base to explore other places.
Tay
เมษายน 2567
Location excellent ... especially if facing the sea but if you had rooms on the Calle 16 side might be loud at night. Nice roof terrace Breakfast fine.... but no hot food Staff great Especially Liliana and Miguel
Jill
กุมภาพันธ์ 2567
Staff was friendly and helpful, especially Miguel. Location is near 5th Ave and yet it was not noisy at night. We were able to sleep quite comfortably. Definitely recommend.
Santiago
ธันวาคม 2566
This location was the best ever - it was easy (3 blocks) to get to the public beach AND easy to join the crowd on Fifth Avenue (not even two blocks). But it was also a quiet retreat when needed. The condo hotel is 4 stories and built around an enclosed courtyard which contained the pool and the continental breakfast area. We had a 1 bedroom apartment that included a kitchenette/dining/sitting area; a shower bathroom; and a separate bedroom with a very comfortable king bed. The staff was amazing. THEY made our trip. Miguel literally stands guard at night. Itzel accommodated our every request. The cook and housekeepers were so friendly. I hope they are all still there when we return next year!
Pamela
กรกฎาคม 2565
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